Frequently Asked Questions
Everything you need to know about shopping at Oomomo Canada
What kind of products does Oomomo Canada offer?
Oomomo is your one-stop Japanese variety store, offering a wide range of authentic Japanese products including kitchenware, stationery, beauty products, household essentials, and unique snacks.
Do you offer shipping across Canada?
Yes, we offer nationwide shipping across Canada. Shipping costs and delivery times vary based on your location and the size of your order.
What is your return policy?
We accept returns on most unused and unopened items within 14 days of purchase with a valid receipt. Please note that certain items, such as food, cosmetics, and personal care products, are final sale for hygiene reasons.
Are the products sold at Oomomo authentic?
Absolutely. We pride ourselves on sourcing authentic, high-quality Japanese goods directly from reputable suppliers to bring the best of Japanese lifestyle to Canada.
Can I check stock availability for a specific store location?
While our online store shows general availability, we recommend contacting your local Oomomo branch directly for the most accurate real-time stock levels of specific items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Oomomo gift cards for both online and in-store purchases.