Returns & Exchanges
At Oomomo Canada, we want you to be fully satisfied with your unique lifestyle finds. If you are not completely happy with your purchase, you can return eligible items in their original condition within 14 days of the purchase date.
Verify Eligibility
Ensure your items are unused, in original packaging, and not part of our final sale categories such as snacks, cosmetics, or personal hygiene products.
Prepare Documentation
Locate your original paper receipt or digital order confirmation, as proof of purchase is strictly required for all return or exchange processing.
Visit a Location
Bring your eligible items and receipt to any Oomomo retail location across Canada to initiate the return process with a store associate.
Receive Refund
Once approved, your refund will be issued to the original method of payment, or you may choose to exchange the item for a product of equal value.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing